SHIPPING POLICY
What You Need to Know
Orders that qualify for FREE or discounted shipping promotions are shipped by standard shipping only.
Once you have submitted your order, you will receive an email with an order number, confirming that your order is being processed. Once the order has been fulfilled, you will receive a shipment confirmation email and tracking number.
Please note that your order will take at least one business day for processing. You will receive a confirmation email when your order is ready for pick-up.
If you receive the wrong item or any portion of the order is missing, we require that you notify our customer service team via email us at: info@supremebeauty.com for a return authorization.
Please provide your order confirmation number, purchasers first and last name and a description of the incorrect or missing item(s).
For missing items, please contact our customer service team via email us at: info@supremebeauty.com, and provide the order confirmation number, purchasers first and last name and the order number of the missing item(s).
We will confirm your order and, at your request, either resend or refund the original item. In the case of a refund, we will refund the purchase price credited back to your original payment method.
All Weekend and Holiday Orders are processed the next business day.
Due to restrictions by the US Department of Transportation (DOT), items that are flammable or composed of compressed gases are considered Hazardous Materials and are prohibited from air transportation.
The Department of Transportation prohibits Air-Shipment of the following items:
Aerosol-type products or medications in pressurized spray cans, such as hairspray or shaving cream.
Products that contain flammable, volatile or corrosive chemicals, such as nail polish and nail polish remover.
Lithium Batteries
We will try our best to deliver your order through the fastest means possible, within the guidelines of federal regulations.
RETURNS
How It Works
Pure Fashion & Beauty does not accept returns for Final Sale Items, Discontinued Items, Clearance Items, Special Order Items, or Wholesale Merchandise.
Any product that has been used, turned on, or plugged in, is not acceptable as a return.
Health and safety products are not eligible for returns.
Due to the careful inspections of our wigs and hair made by the warehouse prior to shipment, all sales regarding all wigs, braid hair, crochet braids, and bundles are final.
For extenuating circumstances regarding an exchange or return, please email customer service at: info@purefashionbeauty.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, there will be a 10% restocking fee for returned merchandise.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@purefashionbeauty.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
WARRANTY DISCLAIMER
About Our Policy
This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.
PRIVACY AT PURE FASHION & BEAUTY
All About Information Security
This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!